Within the scope of after-sales service, periodic inspection, maintenance, and overhaul of diesel, gasoline, and gas generator sets, renewable energy systems, low and medium voltage panels, solar and hybrid energy systems, as well as generator rental services, second-hand generator, and spare parts sales;
Our Quality Policy
Our Environmental and Occupational Health & Safety (OHS) Policies
Customer Satisfaction Policy
Our Quality Policy
- Ensuring that all products carrying our brand meet quality standards at every stage — from procurement to final delivery to the end user — in accordance with the requirements of the quality management system.
- Establishing long-term and lasting relationships with all customers who encounter and use our brand through the high-quality service we provide during sales and after-sales processes.
- Achieving maximum customer satisfaction by ensuring that both internal and external customers take pride in the strength and quality of our brand.
- Continuously increasing the awareness and quality of our brand by supporting innovative and creative ideas.
- Managing and continuously improving all our processes with the awareness of a learning organisation and the participation of our employees.
- Considering education and training as a primary area of responsibility for social development.
- Using up-to-date technologies in all our processes and practices, continuously developing our employees, and achieving our high-standard goals at optimal time, cost, and quality.
- While maximising the gains of all our stakeholders in our investments and operations, acting in compliance with the principles of social responsibility, legal and other requirements, and aiming to create social benefit while fulfilling compliance obligations.
Our Environmental and Occupational Health & Safety (OHS) Policies
- We comply with all legal and other requirements, as well as regulations related to the environment and occupational health and safety (OHS) in all our activities, and fulfil our compliance obligations.
- We protect and use natural resources efficiently, and minimise or recycle waste as much as possible at its source.
- We protect our environment, prevent pollution, and plan and support activities to eliminate hazards and reduce OHS risks.
- We ensure that all materials used in our workplaces are environmentally friendly.
- We provide safe and healthy working conditions to prevent work-related injuries and deterioration of health.
- We continuously raise awareness among our employees and stakeholders about environmental and OHS issues, encouraging a sense of responsibility.
- We ensure consultation and participation of employees and, where applicable, their representatives.
- We are committed to the continuous improvement of our integrated management system.
Customer Satisfaction Policy
- To comply with legal and regulatory requirements, conformity obligations to standards, and customer requirements, including those agreed upon with the customer, and to demonstrate commitment to meeting these requirements.
- To maintain good communication with all parties involved in the service process, ensuring internal and external satisfaction, and to continuously improve strong communication channels in order to provide customers with better and higher-quality services and products.
- Not to be content with maintaining the current state, but to pursue continuous improvement in all areas and fulfil conformity obligations for all stakeholders.
- To apply effective and efficient methods to receive customer suggestions and complaints, to encourage personnel to resolve complaints, to use incoming feedback and complaints appropriately within the scope of continuous improvement, to establish written procedures for handling, resolving, and informing customers about complaints, and to ensure that all employees comply with these procedures — thereby continuously improving our customer satisfaction system.
- To provide all necessary information and resources to achieve the defined objectives as a fundamental philosophy.
